background shape
background shape

Open a case with salesforce support

As the title says open a case every time you experience issue or some feature you used on another instance and now is gone.

Why open a case?

  • Support can see more than you will ever do.

For example when you automation fails with detailed error “Error has occurred”. Simple solution is to “open a case”. Support will tell you exactly what happened. You need to enable features like dynamic sender profiles, data extension send templates etc.

  • Support can give you information

You are not certain of how some feature works or behaves in certain scenarios and the answer cannot be find in traditional way ask support.

Oh hi there 👋
I have a FREE e-book for you.

Sign up now to get an in-depth analysis of Adobe and Salesforce Marketing Clouds!

We don’t spam! Read our privacy policy for more info.

Share With Others

Leave a Comment

Your email address will not be published. Required fields are marked *

MarTech consultant

Marcel Szimonisz

Marcel Szimonisz

I specialize in solving problems, automating processes, and driving innovation through major marketing automation platforms.

Buy me a coffee
Subscribe

Oh hi there 👋
It’s nice to meet you.

Sign up to receive awesome content in your inbox, every month.

We don’t spam! Read our privacy policy for more info.

If the form isn't cooperating, don't worry. Just drop us an email at info(at)martechnotes(dot)com with 'Subscribe' in the subject line, and we'll be happy to add you to our list. As a token of our appreciation, we'll also send you a free e-book. Your subscription means a lot to us, and we want to ensure you don't miss out on our valuable content.